In early 2019, Marriott rolled out its new Bonvoy loyalty program, which sealed its acquisition of SPG and Ritz-Carlton…and it didn’t exactly go as planned. Technical woes and customer service struggles left a bad taste in many mouths, and the takeaway from the rewards community seemed to be that Bonvoy was a bit of a...
The article Why Marriott Bonvoy Won Best Hotel Loyalty Program of 2020 (And Why We Were Surprised) originally appeared on NerdWallet.
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